Shipping Policy

Billy Boy Tools

At Billy Boy Tools, we work with trusted freight carriers to ensure your order is delivered safely and efficiently. Below you’ll find important information regarding shipping procedures, delivery timelines, and how we handle damaged or missing items.

Damaged Goods & Missing Items

We partner with reputable freight carriers known for reliability and on-time delivery. While every precaution is taken, shipping damage can occasionally occur.

Upon Delivery

Please inspect your shipment immediately upon arrival:

Visible or severe damage:
Do not accept the delivery. Refuse the shipment.
Minor or external packaging damage:
- Accept the shipment
- Clearly write “Package Damaged” on the delivery receipt before signing

If you refuse a damaged shipment, please notify us promptly so we can track and manage the return.

Reporting Shipping Damage

All shipping damage or missing items must be reported within 24 hours of delivery. This timeframe is critical for filing a claim with the freight carrier.

To report damage, please contact us:

📞 Phone: (786) 808-0772
📧 Email: support@billyboytools.com

Once Reported

We will coordinate with the freight carrier to retrieve the damaged item
We will arrange a replacement part or replacement unit of the same model, at no additional cost

If a replacement is not preferred, the item may be returned in accordance with our 30-Day Return Policy.

Refused Deliveries (Non-Damage Related)

For deliveries refused for reasons not covered under the Damaged Goods Policy:

Refunds will be issued for the original purchase price
Actual shipping costs (outbound and return) will be deducted
A 25% restocking fee will apply

Shipping Methods & Delivery Times

Billy Boy Tools ships products from multiple warehouses using a variety of freight carriers, depending on destination, product type, and manufacturer.

Please Note

Orders containing items from different manufacturers may arrive in multiple shipments
Freight deliveries typically include a call-ahead to schedule a delivery appointment

Estimated Timelines

Orders generally ship within 2–7 business days from the order date
Typical delivery occurs within 6–10 business days after shipment

Delivery times may vary based on location, carrier availability, and freight conditions.

For specific shipping methods, delivery estimates, or special delivery requests, please contact our customer service team.

Important Freight Delivery Notes

Some items may require a forklift or pallet jack for unloading
Liftgate service is included for curbside delivery when applicable
Customers are responsible for moving crates or pallets beyond curbside
Address changes must be requested before shipment to avoid additional charges
Terminal pickup requests may incur additional fees

Questions or Assistance

Our team is happy to assist with shipping questions, delivery coordination, or damage claims.