FAQ


Billy Boy Tools

Understanding Your Purchase of Woodworking Equipment & Supplies

We understand that purchasing professional woodworking equipment and supplies—such as table saws, edge banders, drilling machines, band saws, CNC machines, sanders, and other industrial tools—can feel complex and overwhelming.

As a customer, you want to feel confident that:

  • You’re investing in high-quality, long-lasting equipment

  • Your order will arrive safely and on time

  • You’re buying from a company you can trust

This FAQ page is designed to answer common questions and give you the confidence to move forward with Billy Boy Tools.

Who is Billy Boy Tools and where are we located?

Billy Boy Tools is a U.S.-based online retailer specializing in woodworking machinery, industrial tools, and professional equipment. We work directly with trusted manufacturers, authorized distributors, and logistics partners to deliver reliable products and dependable support.

We are based in Miami, Florida – USA, and serve customers nationwide.

Where does Billy Boy Tools ship?

We currently ship to customers within the contiguous 48 United States.

If you’re unsure whether we can deliver to your specific location, feel free to contact our support team for confirmation.

How long does shipping take?

Shipping times vary depending on the product, manufacturer, and freight method. Estimated delivery timelines are displayed on each product page whenever available.

Once your order is placed, our team will keep you informed with order status updates, shipping notifications, and delivery scheduling details.

What happens if a product is out of stock or on backorder?

If an item is temporarily out of stock or placed on backorder, our support team will contact the manufacturer or distributor to confirm availability and estimated lead times.

For assistance, you can always reach us at support@billyboytools.com.

How do returns work?

Customers may request a return within 30 days of receiving their order, subject to the specific return policy of the manufacturer or brand associated with the product.

Please note:
If a product page lists a brand-specific return policy, that policy takes precedence over our general return guidelines.

We strongly recommend reviewing the return details on the product page before placing your order.

Do your products include a warranty?

Yes. Warranty coverage varies by manufacturer and product. Most equipment includes a manufacturer warranty, typically starting at 12 months or more, depending on the brand.

Warranty details are listed on individual product pages.
For questions about coverage, please contact support@billyboytools.com.

What should I do if my item arrives damaged?

Please inspect your shipment immediately upon delivery.

If you notice any damage:

  1. Note the damage on the delivery receipt when signing

  2. Take clear photos of:

    • The damaged product

    • The packaging

    • The shipping label or SKU

  3. Email the photos along with a brief description to support@billyboytools.com

To ensure eligibility for freight claims, all damage must be reported within 24 hours of delivery.

What if I didn’t report the damage within 24 hours?

While freight claims typically require reporting within 24 hours, we understand that situations can occur.

If damage was not reported within the required timeframe, our team will still work with you to find a fair solution. Depending on the product, we may offer replacement or repair options, which may involve discretionary costs.

Our goal is to keep your operation running smoothly and maintain a long-term relationship built on service and trust.

Need more help?

Customer care is one of our core values.
If you have any additional questions, our team is here to help.

📧 Email: support@billyboytools.com
📞 Phone: (786) 808-0772