Shipping Locations & Backorder Policy

Billy Boy Tools

At Billy Boy Tools, we are committed to transparent shipping and fulfillment practices so you always know what to expect when placing an order.

Shipping Locations & Restrictions

Billy Boy Tools currently ships to the contiguous 48 United States.

Please Note

Shipping restrictions may apply to remote or hard-to-access locations
Certain areas may experience limited carrier access, including:
- Parts of the Upper Peninsula of Michigan
- Select remote regions of Montana
Additional freight charges or delivery limitations may apply in these areas

If you are unsure whether we can deliver to your specific location, we encourage you to contact our customer service team before placing your order.

📞 Phone: (786) 808-0772
📧 Email: support@billyboytools.com

Backorder Shipping Policy

If you place an order for a product that is on backorder with an estimated lead time of 1–2 months, payment will be processed immediately at the time of purchase via credit card or PayPal.

This policy allows us to:

Prevent payment-related delays caused by changes in billing information
Reduce fraud risk by securing valid payment details at the time of order
Protect sensitive financial information by limiting prolonged exposure of payment data
Maintain accurate production and fulfillment planning with our manufacturers

By processing payment upfront, we minimize unnecessary delays, cancellations, and fulfillment complications—helping us maintain operational efficiency and competitive pricing.

We appreciate your understanding and patience when ordering backordered items.

While You Wait – Your Options

If your item is on backorder and you wish to make changes, you have the following options:

1. Select a Replacement Product

You may choose a comparable or alternative product available on our website.

Place a new order for the replacement item
Contact us promptly so we can issue a refund for your original order

2. Cancel Your Backorder

If your order has not yet shipped, you may request a cancellation.

Once cancellation is confirmed with the manufacturer, a refund will be issued
You may also contact us to check inventory availability or future restocking timelines

To request a cancellation or inventory update, please contact us:

📧 Email: support@billyboytools.com

Backorder Cancellation Policy

Backorders may be canceled at any time prior to shipment for a full refund
If cancellation occurs more than 24 hours after order processing but before shipment, a 3.5% transaction fee will apply to cover non-refundable payment processing costs

Questions or Assistance

Our team is available to assist with shipping eligibility, backorder status, or alternative product recommendations.